TERMS & CONDITIONS

These Terms and Conditions ("Terms") constitute a legally binding agreement between the user ("Participant") and the Company governing the use of the Company website ("Website") and all services, courses, classes, group training sessions, materials, and related offerings (collectively, "Services"). By accessing the Website or registering for any Service, Participant acknowledges and agrees to be bound by these Terms.

1. Use of Website and Services

1.1 Eligibility

Participant must be at least 18 years of age, or the age of legal majority in their jurisdiction, to register for any Service. By registering, Participant certifies that they meet all eligibility requirements.

1.2 Account and Information Accuracy

Participant agrees to provide accurate, current, and complete information during registration and acknowledges that the Company may refuse or cancel registration if information provided is false or incomplete.

1.3 Prohibited Conduct

Participant shall not engage in activities that may:

Interfere with Website functionality;
Compromise Website security;
Infringe upon intellectual property rights;
Violate any applicable laws or regulations.

2. Payments & Billing

2.1 Accepted Payment Methods

The Company accepts Discover, Visa, MasterCard, American Express, and debit cards. Payment must be made in full at the time of registration.

2.2 Authorization

By submitting payment information, Participant authorizes the Company to charge the provided payment method for all fees associated with the selected Service.

2.3 Refunds

Refunds shall only be issued in accordance with the Cancellation and Rescheduling Policy set forth herein.

3. Cancellation & Rescheduling Policy

3.1 Individual Courses and Classes

Cancellations must be submitted no less than twenty‑four (24) hours prior to the scheduled session.
Cancellations made within twenty‑four (24) hours or any failure to attend will result in the full session fee being charged.
Rescheduling requests made within twenty‑four (24) hours of the scheduled session require a non-refundable $25 rescheduling fee and are subject to availability.

3.2 Group Courses and Classes

Group bookings must be canceled no less than fourteen (14) days prior to the scheduled session.
Cancellations made within fourteen (14) days are non-refundable.

4. Course Completion Policy

4.1 Completion Requirement

All Services must be completed within sixty (60) days from the original registration date.

4.2 Expiration

Any incomplete or unused portion of a Service after the sixty‑day period is considered expired, invalid, and non-refundable.

4.3 Re-Registration Requirement

Participants must re-register and pay full applicable fees to enroll in a new course or class after expiration.

5. Intellectual Property Rights

5.1 Ownership

All content, materials, training resources, trademarks, images, and media provided through the Website or during Services are the sole and exclusive property of the Company and are protected under applicable copyright, trademark, and intellectual property laws.

5.2 Restrictions on Use

Participant may not reproduce, distribute, modify, or create derivative works from Company materials without explicit written authorization.

6. Disclaimer of Warranties

To the maximum extent permitted by law, Services are provided "as is" and "as available" without warranties of any kind, express or implied. The Company does not warrant that:

Services will meet Participant’s expectations;
Website access will be uninterrupted or error-free;
Training outcomes are guaranteed.

7. Limitation of Liability

To the fullest extent permitted by law, the Company shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

Participant’s use of the Website;
Participation in Services;
Decisions or actions based on training content.

Participant’s sole remedy for dissatisfaction with the Website or Services is to discontinue use.

8. Privacy & Data Protection

Participant’s submission of personal information is governed by the Company’s Privacy Policy. By using the Website, Participant consents to data practices described therein.

9. Compliance With Laws

Participant agrees to comply with all applicable local, state, federal, and international laws in connection with use of the Website and participation in Services.

10. Amendments

The Company reserves the right to modify, update, or revise these Terms at any time. Revisions are effective upon posting to the Website unless otherwise stated.

11. Governing Law & Venue

These Terms shall be governed by the laws of the jurisdiction in which the Company operates. Any legal action or proceeding arising from these Terms shall be brought exclusively in courts located within that jurisdiction.

12. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14. AHA (American Heart Association) Compliance Requirements

14.1 AHA Training Program Compliance

If the Company provides American Heart Association (AHA)–aligned or AHA-authorized training courses, Participant acknowledges that:

The Company adheres to all AHA Program Administration Manual (PAM) requirements applicable to training centers, instructors, and course delivery.
Participation in AHA-authorized courses is subject to AHA standards, guidelines, and administrative policies.
The AHA does not certify, endorse, or guarantee Participant competence—certification is granted solely upon successful completion of required course components.

14.2 AHA Intellectual Property Restrictions

Participant acknowledges that all AHA course materials, videos, logos, manuals, and related content are the intellectual property of the American Heart Association and may not be reproduced, photographed, videotaped, distributed, altered, or uploaded online without the explicit written consent of the AHA.

14.3 AHA Course Completion Requirements

For AHA-authorized courses:

Participant must complete all required skills evaluations, written exams, and practice components as dictated by AHA guidelines.
Failure to complete mandatory AHA course elements within specified timelines shall result in forfeiture of course credit, without refund.

14.4 AHA Certification Cards

AHA eCards or certification cards:

Are issued only upon full compliance with AHA course completion requirements.
Are non-transferable and may not be altered or reproduced.
May be revoked by the Company or the AHA in cases of fraud, misconduct, or violation of AHA policies.

14.5 AHA Policy Changes

The American Heart Association may modify its training standards at any time. The Company shall implement such changes as required, and Participant agrees to comply with any updated standards as a condition of participation.

15. ADA Website Accessibility Compliance (United States)

15.1 Accessibility Commitment

The Company is committed to ensuring that its Website is accessible to individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and Section 508 of the Rehabilitation Act.

15.2 Website Standards

The Company strives to maintain Website accessibility consistent with:

WCAG 2.1 AA standards,
ADA Title III requirements,
Best practices for assistive technology compatibility.

15.3 Accessibility Assistance

Participants who experience difficulty accessing any part of the Website due to a disability may request assistance through the contact information provided below. The Company will make reasonable accommodations to ensure equal access.

15.4 Ongoing Monitoring

The Company may implement periodic audits, accessibility reviews, and remediation efforts to maintain ongoing compliance with federal accessibility guidelines.

16. U.S. Privacy Compliance Statement

16.1 Scope

This section applies to all visitors located within the United States. The Company complies with applicable U.S. privacy laws, including but not limited to:

The California Consumer Privacy Act (CCPA) where applicable,
The Children’s Online Privacy Protection Act (COPPA),
Relevant state data protection regulations.

16.2 Information Collection

The Company may collect personal information including, but not limited to, name, contact information, payment details, and course participation data.

16.3 Use of Information

Collected information may be used for:

Service delivery and course administration,
AHA certification processing (where applicable),
Payment processing,
Website functionality and security.

16.4 Third-Party Disclosures

Personal information may be shared only with:

Authorized AHA systems for issuing eCards,
Payment processors,
Service providers under confidentiality obligations.

The Company does not sell personal information.

16.5 Data Security

The Company employs reasonable administrative, technical, and physical safeguards to protect personal data.

16.6 User Rights (Where Applicable)

Depending on state law, Participants may have the right to request:

Access to personal information,
Correction of inaccurate information,
Deletion of certain records.

Requests may be submitted via the contact information provided.

17. Liability Waiver & Assumption of Risk (Training Courses)

17.1 Physical Activity Disclosure

Certain training courses, including CPR and first-aid instruction, require physical activity such as kneeling, bending, chest compressions, and rescue breathing practice.

Participant acknowledges that participation involves inherent risks and assumes full responsibility for any injuries sustained during participation.

17.2 Medical Limitations

Participant is responsible for determining whether they are physically capable of safely completing course requirements. The Company is not responsible for adverse reactions or medical conditions arising during training.

17.3 Release of Liability

To the extent permitted by law, Participant releases the Company, its instructors, employees, and affiliates from liability for:

Injuries,
Medical conditions,
Property damage,
Losses arising from participation